---
title: How to Route Calls From a Business Phone Number to Your Mav Number
description: Connecting Mav a phone number with phone numbers using IVR in systems like Dialpad and RingCentral to create Party Lines
---

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# How to Route Calls From a Business Phone Number to Your Mav Number

## Route after-hours calls to your Mav number using IVR

This guide explains how insurance agents can route calls from a business phone number to another phone - such as a mobile device, home office line, or backup number - using common call routing features. While RingCentral is used as an example, the same steps apply to most modern phone systems, even if the names of the settings differ.

 

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An IVR lets callers hear a menu (for example, “Press 1 for Support, Press 2 for Policies”) and routes them to the right phone number automatically. This is useful for insurance agents who want to route calls without hiring a receptionist or sharing multiple phone numbers.

#### What You’ll Need Before You Start

- Admin or manager access to your phone system
- The main phone number callers dial
- The destination Mav phone number

#### Step-by-Step: Connecting One Number to Another Using IVR

### 1. Log Into Your Phone System

Sign in to your phone provider’s admin dashboard (this is where call flows and routing are managed).

> In platforms like Dialpad or RingCentral, this is usually called Admin, Call Routing, or Phone System Settings.

### 2. Find Call Routing or IVR Settings

Look for a section labeled:

- Call Routing
- Auto-Receptionist
- IVR
- Call Menus

This is where you control what happens when someone calls your number.

### 3. Create (or Edit) an IVR Menu

If one already exists, open it. Otherwise, create a new IVR or Auto-Receptionist.

You’ll usually be asked to:

- Name the IVR (e.g., “Main Office IVR”)
- Choose the phone number it applies to

### 4. Set Up the Menu Options

Decide what callers should hear and where they should go

Example:

- Press 1 → Forward to your claims line
- Press 2 → Forward to your personal cell phone
- Press 3 → Go to voicemail

Each option should point to a specific phone number, extension, or call queue.

### 5. Save and Test the Call Flow

Before going live:

- Call the number yourself
- Press each option
- Confirm calls reach the correct destination

Fix any issues before customers encounter them.

#### When to Ask for Help

If you can’t find IVR or routing settings:

- Contact your phone provider’s support team
- Search their help center for “IVR” or “Auto-Receptionist”
- Ask whether your plan includes IVR (some basic plans do not)

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IVR allows one phone number to intelligently route calls to other numbers, helping you to save time and to reduce missed calls, creating a more professional experience for your insurance clients.

 

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