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How to Route Calls From a Business Phone Number to Your Mav Number

Route after-hours calls to your Mav number using IVR

This guide explains how insurance agents can route calls from a business phone number to another phone - such as a mobile device, home office line, or backup number - using common call routing features. While RingCentral is used as an example, the same steps apply to most modern phone systems, even if the names of the settings differ.

 

An IVR lets callers hear a menu (for example, “Press 1 for Support, Press 2 for Policies”) and routes them to the right phone number automatically. This is useful for insurance agents who want to route calls without hiring a receptionist or sharing multiple phone numbers.

What You’ll Need Before You Start

  • Admin or manager access to your phone system

  • The main phone number callers dial

  • The destination Mav phone number

Step-by-Step: Connecting One Number to Another Using IVR

1. Log Into Your Phone System

Sign in to your phone provider’s admin dashboard (this is where call flows and routing are managed).

In platforms like Dialpad or RingCentral, this is usually called Admin, Call Routing, or Phone System Settings.

2. Find Call Routing or IVR Settings

Look for a section labeled:

  • Call Routing

  • Auto-Receptionist

  • IVR

  • Call Menus

This is where you control what happens when someone calls your number.

3. Create (or Edit) an IVR Menu

If one already exists, open it. Otherwise, create a new IVR or Auto-Receptionist.

You’ll usually be asked to:

  • Name the IVR (e.g., “Main Office IVR”)

  • Choose the phone number it applies to

4. Set Up the Menu Options

Decide what callers should hear and where they should go

Example:

  • Press 1 → Forward to your claims line

  • Press 2 → Forward to your personal cell phone

  • Press 3 → Go to voicemail

Each option should point to a specific phone number, extension, or call queue.

5. Save and Test the Call Flow

Before going live:

  • Call the number yourself

  • Press each option

  • Confirm calls reach the correct destination

Fix any issues before customers encounter them.

When to Ask for Help

If you can’t find IVR or routing settings:

  • Contact your phone provider’s support team

  • Search their help center for “IVR” or “Auto-Receptionist”

  • Ask whether your plan includes IVR (some basic plans do not)

IVR allows one phone number to intelligently route calls to other numbers, helping you to save time and to reduce missed calls, creating a more professional experience for your insurance clients.

 

Still having trouble? Reach out to us at support@hiremav.com for help.